Any bespoke items which are ordered to customer specifications such as hot water cylinders, shower enclosures, etc, cannot be cancelled once they are ordered from the manufacturer.

Items which are not required once they have been received by James Hargreaves or delivered by us to the customer may only be returned with the manufacturer’s/supplier’s authorisation. In this instance any returns generally incur a re-stocking charge.

Any items returned must be complete in their original packaging and in full re-saleable condition. Credit will be given once James Hargreaves receives credit from the manufacturer.